Terms of Service

Effective Date: January 1, 2026  |  Last Updated: July 4, 2026

1. Acceptance of Terms

By installing, accessing, or using sielTrace ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

These Terms constitute a legal agreement between you (the "Customer," "you," or "your") and sielTrace ("we," "us," or "our").

2. Description of Service

sielTrace is an AI-powered Atlassian Jira app that:

• Refines user stories using your organization's business rules and code context
• Generates acceptance criteria and technical context
• Detects conflicts with existing business rules and code
• Connects to repository providers (GitHub, GitLab, Bitbucket, AWS CodeCommit)
• Maintains a curated "business brain" of your organization's requirements

3. Eligibility

You must:

• Be at least 18 years of age
• Have authority to bind your organization to these Terms
• Have an active Atlassian Jira Cloud account

4. Plan Changes and Pricing

4.1 Plans and Pricing

• Free Plan: Up to 5 users, 25 refinements/month (total org), limited features
• Standard Plan: $4.99/user/month ($3.99/month annually), 500 refinements/month, ideal for teams of 20-50 users
• Professional Plan: $6.99/user/month ($5.99/month annually), 1,500 refinements/month, ideal for teams of 50-100 users
• Premium Plan: $9.99/user/month ($8.99/month annually), 3,000 refinements/month, unlimited users, BYOK enabled
• Enterprise Plan: Custom pricing (contact sales), unlimited refinements, compliance features, SSO/SAML

4.3 Plan Changes

• Upgrades: Take effect immediately
• Downgrades: Take effect at next billing cycle
• Overages: If you exceed plan limits, the Service may throttle or deny requests until you upgrade

4.4 Account Security

You are responsible for:

• Maintaining confidentiality of repository tokens and API keys
• All activities under your account
• Notifying us immediately of unauthorized access

5. Acceptable Use Policy

5.1 Permitted Uses

• Refine user stories for your organization
• Connect your organization's repositories
• Create and manage business rules
• Generate acceptance criteria and technical context

5.2 Prohibited Uses

You may NOT:

• Use the Service for illegal activities
• Attempt to reverse engineer, decompile, or hack the Service
• Scrape, crawl, or systematically extract data beyond normal use
• Resell or sublicense the Service without written permission
• Upload malicious code, viruses, or harmful content
• Violate any third-party rights (intellectual property, privacy, etc.)
• Use the Service to generate content that violates Atlassian's Acceptable Use Policy
• Share API keys or repository tokens with unauthorized parties
• Bypass quota limits or abuse the Service

5.3 Consequences of Violation

We may suspend or terminate your account immediately if you violate this policy.

6. Intellectual Property

6.1 Our IP

sielTrace, including all code, designs, algorithms, and documentation, is our intellectual property. These Terms grant you a limited, non-exclusive, non-transferable license to use the Service.

6.2 Your IP

You retain all rights to your data:

• Your business rules and modules
• Your repository content
• Your Jira issues and content

License Grant: You grant us a limited license to process your data solely to provide the Service (e.g., send issue summaries to AI providers for refinement).

6.3 AI-Generated Content

Content generated by sielTrace (refined items, acceptance criteria) is yours. However, AI-generated content may not be unique and similar content may be generated for other users.

6.4 Feedback

If you provide feedback, suggestions, or ideas, we may use them without compensation or attribution.

7. Data and Privacy

7.1 Data Processing

By using the Service, you authorize us to process your data per our Privacy Policy.

7.2 Third-Party Integrations

When you connect repositories or use BYOK:

• Repository Providers: Your token is used to fetch metadata. Review their terms (GitHub, GitLab, etc.)
• AI Providers (BYOK): Data is sent to your chosen provider. Review their terms (OpenAI, Anthropic, etc.)

7.3 Data Security

We implement industry-standard security measures, but no system is 100% secure. You use the Service at your own risk.

7.4 Data Deletion

You may request data deletion by:

• Uninstalling the app (deletes data within 30 days)
• Contacting sieltrace@gmail.com

8. Service Availability and Support

8.1 Uptime

• Target: 99.5% uptime (measured monthly, excluding maintenance)
• No SLA on Free Plan
• SLA available: Premium and Enterprise plans only

8.2 Maintenance

We may perform scheduled maintenance with advance notice (typically 48 hours). Emergency maintenance may occur without notice.

8.3 Support

• Free Plan: Community support only (best-effort)
• Standard Plan: Email support (48-hour response SLA)
• Professional Plan: Priority email support (24-hour response SLA)
• Premium Plan: Priority email support (12-hour response SLA)
• Enterprise Plan: Dedicated support (4-hour response SLA)

9. Limitations of Liability

9.1 Service "As-Is"

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy of AI-generated content

9.2 AI-Generated Content Disclaimer

sielTrace uses AI to generate suggestions. You are solely responsible for reviewing and approving all AI-generated content before creating issues in Jira.

We do NOT guarantee:

• Accuracy of refined items
• Completeness of acceptance criteria
• Correctness of conflict detection

9.3 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR:

• Indirect, incidental, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages exceeding the amount you paid in the last 12 months

9.4 Exceptions

Some jurisdictions do not allow limitation of implied warranties or liability. In those jurisdictions, our liability is limited to the extent permitted by law.

10. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of third-party rights
• Content you submit (business rules, repository content, etc.)

11. Termination

11.1 By You

You may terminate by uninstalling the app from your Atlassian site.

11.2 By Us

We may terminate or suspend your account:

• Immediately for violation of these Terms
• With 30 days' notice if we discontinue the Service
• Immediately if required by law

11.3 Effect of Termination

Upon termination:

• Your access to the Service ends immediately
• Your data is deleted within 30 days
• You remain liable for any outstanding fees
• Sections 6 (IP), 9 (Limitations), 10 (Indemnification), and 12 (Disputes) survive

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the Republic of Peru, excluding conflict-of-law provisions. sielTrace operates from Peru, and Peruvian law applies regardless of the Customer's location, without prejudice to any mandatory consumer-protection rules of the Customer's own jurisdiction that may apply notwithstanding this choice of law.

12.2 Informal Resolution

Before filing a claim, contact sieltrace@gmail.com to resolve the dispute informally.

12.3 Jurisdiction and Venue

Any dispute arising from or relating to these Terms that cannot be resolved informally shall be submitted to the competent courts of the city of Lima, Peru, unless a mandatory arbitration or consumer-protection rule of the Customer's jurisdiction provides otherwise.

12.4 Class Action Waiver

You agree to resolve disputes individually, not as a class action, to the extent enforceable under applicable law.

13. Changes to Terms

We may update these Terms from time to time. Changes will be posted with a new "Effective Date." Continued use after changes constitutes acceptance.

Material changes will be notified via:

• In-app notification
• Email (if we have your email)
• 30 days' advance notice for adverse changes

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement.

14.2 Severability

If any provision is unenforceable, the remaining provisions remain in effect.

14.3 No Waiver

Failure to enforce a provision does not waive our right to enforce it later.

14.4 Assignment

You may not assign these Terms. We may assign them without notice.

14.5 Force Majeure

We are not liable for delays or failures due to causes beyond our reasonable control (natural disasters, acts of war, pandemics, third-party service outages).

15. Contact Information

sielTrace
Email: sieltrace@gmail.com